Why is NEMT software different from taxi software?
Because for Medicaid trips the payer is not the rider. Medicaid must assure necessary transportation to covered care, and the trips are arranged and paid through the state's delivery system rather than by the passenger. CMS's provider materials cover driver and vehicle acceptance criteria, common fraud schemes and prevention, so expect every trip to need proof that it happened as billed.[1][2]
What must the dispatch side do?
Handle standing orders for recurring trips, match wheelchair and other levels of service to suitable vehicles, plan the day car by car, and keep every trip's times, route and driver on record.
- Standing orders for repeat appointments such as dialysis: TaxiDex recurring bookings create each trip ahead of time.
- Level of service: TaxiDex vehicle types decide what can be dispatched, so a wheelchair booking only goes to a vehicle that can take it.
- Day planning with clash warnings: the timeline.
- Records: every booking searchable and exportable, with an audit trail.
What should you ask about the billing side?
Which payers and file formats it supports (broker portals, claim formats, invoices to facilities), whether it captures what your payers require on each trip (signatures, odometer readings, times), and who fixes rejected claims. Get these answers in writing from any vendor, including us, before you switch.
Frequently asked questions
Can taxi dispatch software be used for NEMT?
For scheduling and dispatch, often yes; the gaps are usually payer-specific documentation and billing formats, so check those against your broker and plan contracts first.
What is a standing order in NEMT?
A recurring trip, such as dialysis three times a week, entered once and scheduled automatically.
Sources
Fees and rules change. Each source is the official page we read, with the date we read it; check it before you apply or pay.
- [1] Medicaid.gov: Assurance of Transportation (read 2 Nov 2026)
- [2] CMS: Non-Emergency Medical Transportation (read 2 Nov 2026)