Taxidex Voice
Every call answered. On the first ring.
An AI phone line that books the job, sends a driver and tells the caller when the car will be there — while your dispatchers get on with the calls that need a person.
Listen
This is what your line could sound like
A scripted example call, built on a real fleet's work. Press play — the page moves with the audio.
A regular moves her appointment
Scripted exampleJoan rings because the clinic moved her up an hour. The line knows her before she gives her name, shifts today's booking without touching the rest of her week, and passes her message to the driver word for word.
Read the transcript
Taxidex VoiceWhy Wait Taxi, virtual assistant on a recorded line. Morning, Joan.
CallerOh — hello, dear. It's Joan. Joan Kowalski.
Taxidex VoiceI've got you, Joan. Your car's booked for ten, same as always. Is everything all right?
CallerWell, that's the thing. The clinic called and they've moved me up. They want me there for nine-thirty now, and I said, well, I'll have to call the taxi, and she said… anyway. Can we make it earlier?
Taxidex VoiceOf course we can. If I have the car at your door for quarter past nine, that gets you there with a few minutes to spare. Does that work?
CallerQuarter past… sorry, dear — quarter past nine?
Taxidex VoiceQuarter past nine, Joan. That's fifteen minutes before they want you.
CallerYes. Yes, that's fine.
Taxidex VoiceDone. That's just for today — your Thursday stays at ten.
CallerOh, good. And is it Ravi? Because he knows about the steps.
Taxidex VoiceRavi's on this morning. I've asked for him, and I've put a note on the job to come up to the door — he'll walk you down.
CallerHe always does. Tell him I've got his container. From the soup.
Taxidex VoiceI'll put that on his screen, word for word. “Joan has your container.”
CallerThank you, dear.
Taxidex VoiceIt's on your account as always, so there's nothing to pay in the car. Quarter past nine, Ravi, right to the door. You take care, Joan.
CallerYou too. Bye-bye now.
One call. Moved, noted, and on Ravi's screen — and nobody in the office picked up a phone.
These are scripted demonstrations of the conversation we are building, not recordings of live customer calls. What is already running today is set out below.
On the call
Six things that happen before the caller hangs up
Not a phone tree. No pressing 1 for bookings and 2 for accounts while a customer decides to ring somebody else.
It answers on the first ring
Every call, at the same moment. Ten at once is the same as one — there is no queue, no hold music and no voicemail at two in the morning.
It knows who is calling
The number is matched against your customer list before the caller says a word, bringing up their saved addresses, their usual run and any account they sit on.
It books and dispatches
The job is created in your console and offered to a driver on the call — not dropped into a queue for somebody to pick up later.
It says when the car will be there
The ETA comes from the driver who actually took the job, and the caller hears it before they hang up. No callback, no guesswork.
It understands account work
Hotel desks, care providers and contract runs are billed to the account, so the passenger pays nothing at the car and the invoice lands where it should.
It hands over when it should
A complaint, a lost bag, anything outside booking a car — it stops, passes the caller to your office, and carries their details across so they never start again.
Straight answer
What answers calls today, and what we are building
We would rather you heard this from us now than found it in month two.
Running today
- Answers your booking line automatically, on every call at once
- Recognises the caller from their incoming number and pulls up their details
- Offers a spoken menu of your pickup points and destinations
- Creates the booking and dispatches it to a driver
- Speaks the ETA back on the call, from the driver who took the job
- Configurable voice and language, per fleet
- Discloses that it is automated and that the call is recorded
In build — early access
- Understanding ordinary speech instead of menu choices
- Holding a pause while an older caller finishes their sentence
- Taking an address the caller only half knows, and resolving it
- Changing one date on a standing weekly booking without touching the rest
- Recognising a request it should not attempt, and transferring with the context attached
- Several conversations on the same number at the same time
We are taking a small number of fleets into early access. Tell us your call volume and we will be honest with you about timing.
Why it matters
The calls you lose
The ones that ring out are the ones you never hear about
A missed call does not leave a record. The customer does not complain and does not call back — they ring the next firm on the list, and if that one answers, the journey you lost was not one fare but every fare after it.
We are not going to invent a percentage for what that costs you. Pull your own call log for last Friday night and count the calls that rang out unanswered. That number is yours, it is real, and it is the number this is about.
Not a bolt-on
It is part of the dispatch, not a service sitting next to it
Voice products that sit outside your dispatch have to guess: they take a booking, push it over an integration, and hope a driver exists. Taxidex Voice is reading the same fleet your console is. It knows which cars are free, which driver is nearest, what the job will cost on your tariff and whether this caller is on an account.
That is why it can promise a car and an arrival time on the call instead of saying somebody will be in touch.
Built for the work you actually do
Contract and account work, handled properly
Medical transport, school board runs and care contracts are not ordinary taxi jobs. They are invoiced to a funder that checks. So the line treats them as account work: the rate the contract says, the authorisation reference carried on the job, the standing weekday run set once, and one itemised invoice per contract at month end.
Which matters on the day somebody queries a single journey out of four hundred.
Questions
What fleets ask us about voice
What is Taxidex Voice?
An automated phone line for your fleet. It answers your booking number, identifies the caller from their number, takes the job, dispatches it to a driver and tells the caller when the car will arrive — without a dispatcher picking up. It runs on your existing TaxiDex dispatch, so a call becomes a live job on the same board your team already watches.
Is it available today?
The automated booking line is built and running on TaxiDex: caller recognition, a spoken menu of your pickup points, booking, dispatch and a spoken ETA, with a configurable voice and language. The free-speech conversation you hear in the example above is what we are building next, and we are taking a small number of fleets into early access for it. Tell us your call volume and we will be straight with you about timing.
Does it replace my dispatchers?
No, and we would not sell it that way. It takes the calls that do not need a person — the regular who wants their usual car, the hotel desk booking on account, the third caller on a Friday night who would otherwise be on hold. Your dispatchers keep the calls that need judgement, and they get them without forty routine bookings stacked in front of them.
What happens when it cannot handle a call?
It stops and hands the caller to a person, carrying their name, number and the job they were calling about so nobody has to repeat themselves. A caller can also ask for a person at any point. Silently failing at a booking is far more expensive than transferring it, so the line is built to transfer early.
Do I have to change my phone number?
No. Your number stays as it is. Calls are routed to the line, and you decide what it covers — all calls, only out of hours, or only the overflow when your own lines are busy.
Is the call recorded, and does the caller know they are talking to a machine?
Yes to both, by design. The line says it is an automated assistant and that the call is recorded, in its first sentence, before anything else. That is required or close to required in a growing number of jurisdictions, it takes two seconds, and it is simply the honest thing to tell someone.
Which languages can it speak?
The voice and language are configurable per fleet, so the line can answer in the language your area actually books in. If you need more than one on the same number, tell us which and we will scope it.
How is it priced?
TaxiDex is priced per active driver per month, and voice is quoted on top against your call volume rather than as a flat add-on — a fleet taking two hundred calls a day should not pay the same as one taking twenty. Book a call and we will put a real number in front of you.
Hear it on your own fleet's calls.
Thirty minutes with a dispatch specialist. Bring your busiest hour and we will walk through what the line would have done with it.