The fine print
Refund Policy
When you can get money back for TaxiDex, and how to ask for it.
Last updated: October 19, 2026. This policy applies to TaxiDex subscriptions and fees sold by Stegnor LLC, 8206 Louisiana Blvd NE, Ste A #10350, Albuquerque, NM 87113, United States. It forms part of our Terms of Service.
1. Monthly subscriptions
Monthly subscriptions are billed in advance and can be cancelled at any time. Cancellation takes effect at the end of the current paid month, and you keep access until then. We do not refund the unused part of a month that has already started.
2. Annual subscriptions
Annual plans are billed in advance at a 20% discount and are non-refundable once the subscription year has started. If you cancel, the plan stays active until the end of the paid year and does not renew.
3. Active-driver adjustments
Fees are charged per active driver. Where we bill in advance on the drivers registered at the start of a period and fewer drivers turn out to be active, the difference is credited against your next bill. Credits are applied to future bills and are not paid out in cash.
4. One-time fees
One-time fees, such as setup or app branding, are refundable only as set out in your written quote or agreement. Where your quote or agreement says nothing about refunds, these fees are non-refundable once the work they cover has started.
5. Billing errors and duplicate charges
If you are charged twice, charged the wrong amount, or charged after a cancellation took effect, tell us within 30 days of the charge and we will refund the incorrect amount in full.
6. Payments made through Paddle
Where you paid online through our reseller Paddle.com, Paddle is the Merchant of Record for your order and issues any refund to the original payment method. Refunds are also subject to Paddle's buyer terms. Refunds usually reach your account within 5–10 business days, depending on your bank.
7. How to request a refund
Email billing@taxidex.com with your company name, the date and amount of the charge, and the reason for your request. We reply within 2 business days.
8. Your legal rights
Nothing in this policy limits any rights you have under the law that applies to you.
9. Contact
billing@taxidex.com · +1-207-815-2820
By post: Stegnor LLC, 8206 Louisiana Blvd NE, Ste A #10350, Albuquerque, NM 87113, United States
Questions about billing?
Email us before you buy and we will walk you through exactly what you will pay.