About TaxiDex
We build the dispatch platformwe wished we'd had
TaxiDex was started by a small group of ex-fleet operators and former Uber, Lyft, and Cabify engineers. We've lived the pain of legacy dispatch software — and we got tired of waiting for someone to fix it.
Our story
Born in a dispatch room, not a venture-capital deck
2017 → today
The night the software failed us
Our co-founders ran a 90-vehicle taxi cooperative for six years before building TaxiDex. The trigger? A 2017 New Year’s Eve where their legacy dispatch software crashed for four hours, drivers were unreachable, and refunds wiped out the night’s revenue.
We started TaxiDex with a single belief: dispatch software shouldn’t be the part of a fleet’s stack that fails them. Today, fleets across 7+ verticals run on our multi-tenant SaaS platform — from 5-car neighborhood taxi services to 5,000-vehicle airport operators.
What we ship now is the platform we wished we’d had back then: a cloud dispatch console with a live operations map and auto-dispatch rules, an enterprise fare engine with zones, surge and per-region tax rules, a full finance suite — commission plans, driver settlements, Stripe Connect payouts, corporate billing and P&L — and your own branded passenger app plus the TaxiDex driver app and domain.
We’re still small enough that your account manager knows your fleet by name. We plan to keep it that way.
Operator-built
Founded by fleet operators
14 days
Typical go-live
Direct
Founder support
7+
Verticals on the platform
What we believe
Six principles that shape every release
Reliability over features
A dispatch system that crashes is worse than one with fewer features. We ship slow, test ruthlessly, and chase high-availability cloud infra, not press releases.
- High-availability cloud infrastructure
- Fares computed on the backend — auditable, never guessed client-side
Operator-led product
Every major release is shaped by 5+ real operators on a feedback panel. No feature ships unless an operator has stress-tested it.
- Roadmap driven by dispatch rooms, not demo days
- Features stress-tested on live fleets before release
Fair to drivers
Drivers see what they earn the second they earn it. No hidden fees. No murky surge math. Trust scales drivers; suspicion doesn't.
- Live earnings in the driver app the moment a job closes
- Transparent commission plans, settlements and Stripe Connect payouts
Honest pricing
One per-vehicle price, no long contracts, no surprise “platform fees.” You can cancel any time. We earn the renewal.
- No long contracts — cancel any time
- No surprise platform fees
Security by default
TLS in transit, per-tenant isolation, role-based access, 2FA and a full audit log. The boring stuff matters when it's your business on the line.
- Role permissions, audit log and compliance export built in
- Encryption in transit and at rest on every plan
Customer-first support
Sales is a transaction; support is a relationship. You deal with the two of us directly, not an outsourced desk, and most replies land in under 12 minutes.
- You talk to the founders, never an outsourced desk
The team
Built by people who've operated fleets
A small, focused team of engineers, dispatchers, and operations people. Most of us came from the industry — we just got tired of bad tooling.
Engineering
Backend, mobile, ML, and platform engineers — many alumni of Uber, Lyft, Cabify, and Bolt. They build the cloud dispatch console, the white-label Flutter passenger app plus the TaxiDex driver app, and the AI demand-forecasting and fraud-detection models.
- 22 people · San Francisco, Lahore, Berlin
Operations & Dispatch
Onboarding and support handled by the founders. The same team runs our managed dispatching services and handles every migration from legacy systems.
- 38 people · Worldwide
Growth & Support
Sales, partnerships, marketing, and support — all in-house. Real humans answer the phone, and your account manager knows your fleet by name.
- 14 people · Los Angeles HQ
Where we work
Three offices, six markets, one product
From the San Francisco HQ to the Lahore engineering hub to the Berlin support office — we follow the sun so our fleets never wait. TaxiDex runs fleets across six markets — the US, UK, UAE, Saudi Arabia, Nigeria, and Kenya — with multi-currency and multi-region support built in.
San Francisco
Headquarters. Product and company leadership sit here — it's where the roadmap is set and where the operator feedback panel meets before every major release.
- HQ · Product & leadership
Lahore
Our engineering hub. The teams building the dispatch console, the enterprise fare engine, the finance suite, and the your own branded passenger app plus the TaxiDex driver app work from here.
- Engineering hub
Berlin
European support office. Together with our worldwide operations team it keeps the follow-the-sun rota running, so a trained human picks up whenever your fleet calls.
- Support office
FAQ
Questions fleets ask before they switch
The five things operators most often want to know about TaxiDex before booking a demo.
How long does it take to go live with TaxiDex?
Typical fleets go live in 14 days. We migrate driver data, historical bookings, and customer accounts from Autocab, iCabbi, Cordic, or any legacy system, following a published 14-day protocol.
Does TaxiDex work for limo and chauffeur fleets?
Yes. TaxiDex Enterprise includes flight tracking, hotel concierge web booker, B2B corporate invoicing, and VIP workflows specifically designed for premium chauffeur and corporate transport operations.
What payment gateways are supported?
Stripe (default global), Worldpay (UK), Trust Payments, Apple Pay, Google Pay, plus regional gateways: STC Pay & mada (Saudi), Paystack & Flutterwave (Nigeria), M-Pesa (Kenya), and any custom merchant on request.
Is there a per-driver fee?
No trip overage. TaxiDex is priced per active driver — about £11 ($14) per driver a month on Starter, £9 ($11) on Professional, and from £7 ($9) on Enterprise. That undercuts the rates commonly quoted for Autocab, iCabbi, Cordic and TaxiCaller at every tier, and by 20% or more from Professional upwards. White-label passenger app and data migration are included in the rate; setup is a one-time fee, scoped to your fleet and quoted up front on your demo call.
Can passengers book without installing an app?
Yes. The TaxiDex Web Booker is an embeddable booking widget for desktop and mobile browsers — perfect for hotel concierge desks, airports, and corporate intranets. One HTML snippet to embed.
Come build with us, or run on us
If you're hiring, we're not. But we'd love to talk about your fleet. 30 minutes, real numbers, no slides.