Terms of Service
The legal agreement that governs your use of TaxiDex. Read it; we won't hide anything in font size 4.
1. Acceptance
By signing up for, accessing, or using the TaxiDex platform ("Service"), you agree to these Terms of Service. If you're entering on behalf of an organisation, you confirm you have authority to bind that organisation.
2. The Service
TaxiDex provides cloud-based taxi and limo dispatch software, including dispatch consoles, branded driver and passenger apps, web booker, payments, AI optimization, analytics, and supporting APIs.
3. Accounts & Eligibility
You must be at least 18 and have authority to bind your business. You're responsible for safeguarding credentials and for activity under your account. Tell us within 24 hours of suspected unauthorised access at security@taxidex.com.
4. Acceptable Use
Don't: reverse-engineer the Service; resell it without permission; use it to violate laws; transmit malware; harass anyone; or interfere with other customers. We may suspend accounts that materially breach this section.
5. Fees & Billing
Subscriptions are billed monthly or annually in advance per the plan you select. Per-vehicle counts are measured monthly by the highest number of vehicles active in any 24-hour window. Annual plans include a 20% discount but are non-refundable mid-term. Past-due accounts may be suspended after 14 days and terminated after 60 days.
6. Term, Renewal & Cancellation
Monthly subscriptions renew monthly; annual subscriptions renew annually. Cancel anytime from your billing settings or by emailing billing@taxidex.com. Cancellations take effect at the end of the current paid term. No partial refunds for unused time.
7. Intellectual Property
We own all rights in the TaxiDex platform. You retain all rights in your data, your brand, and content you upload. You grant us a limited licence to host, process, and display your data solely to provide the Service.
8. Customer Data & Privacy
Data handling is governed by our Privacy Policy and, for business customers, the Data Processing Addendum (DPA) referenced therein. We do not sell customer data.
9. Service Levels
We target 99.99% monthly uptime, measured per our public status page. Service credits apply for confirmed breaches per our SLA schedule.
10. Disclaimers
The Service is provided "as is" without warranties beyond those required by law. We don't warrant that the Service will be uninterrupted or error-free. Mapping, routing, and ETA predictions are provided by third-party providers and may be inaccurate.
11. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability arising from or relating to these Terms shall not exceed the fees you paid us in the 12 months preceding the claim. Neither party is liable for indirect, incidental, special, or consequential damages.
12. Indemnification
You agree to defend and indemnify us against third-party claims arising out of your breach of these Terms, your data, or your unlawful use of the Service. We will defend and indemnify you against third-party claims that the Service infringes their intellectual property.
13. Governing Law
These Terms are governed by the laws of the State of California, USA. Disputes are exclusively resolved by binding arbitration in Los Angeles, California, per JAMS rules, except either party may seek injunctive relief in a court for IP claims.
14. Changes to these Terms
We may update these Terms; material changes are notified to account admins at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
15. Contact
Questions? legal@taxidex.com · +1-562-504-5860