Privacy Policy
How we protect and manage your data in our taxi dispatch platform
Effective Date
November 08, 2023
Introduction
TaxiDex ("Company," "we," "us," or "our") provides taxi dispatch software and ride-hailing solutions ("Services"). This Privacy Policy outlines how we collect, use, and protect your information when using our website and applications. By using our Services, you agree to this Privacy Policy.
Information Collection and Use
We collect information to provide and improve our Services, ensure app functionality, and comply with legal obligations.
Personally Identifiable Information (PII)
- Name, address, email, phone number
- Payment details (processed securely via third parties)
- Precise location data
Non-Personally Identifiable Information (Non-PII)
- Device information (IP address, operating system, app version)
- Usage data and aggregated statistics
App Permissions and Their Use
Our applications require specific permissions to provide full functionality. Here's how we use them:
Internet Access
Purpose: To enable data transfer, including connecting you with drivers and other users, updating ride status, and accessing maps.
Network State Access
Purpose: To check your internet connection status for uninterrupted app performance.
Precise Location (Foreground & Background) Access
Purpose: Enable ride-matching services, provide real-time navigation and tracking for drivers and passengers, calculate accurate ride fares based on distance traveled, and troubleshooting and diagnostics.
User Control:
Location services are collected only with your consent. You can manage permissions in device settings. Disabling background location may affect fare calculation and ride tracking.
Microphone Access
Purpose: To facilitate in-app calling features between users and drivers.
User Control:
You can enable or disable microphone access via your device settings. Disabling this may limit calling features.
Vibration Access
Purpose: To provide haptic feedback for notifications, such as ride updates.
Alarm Scheduling
Purpose: For reminders or notifications related to ride schedules.
Boot Completion Access
Purpose: To ensure notifications (e.g., ride reminders or service alerts) are functional after your device restarts.
Foreground Service Permissions
Purpose: To maintain real-time location updates during active rides.
How We Use Your Information
Core Functionality
To facilitate core app features like ride requests, navigation, and payments.
Communication
To communicate with users for updates, support, or promotional offers.
Improvement
To enhance app functionality and provide a personalized experience.
Compliance
To comply with legal obligations and protect our users.
Information Sharing
We do not sell your information to third parties. However, we may share your data under these circumstances:
With Service Providers
For payment processing, navigation, and support services.
For Compliance
To comply with legal requirements, enforce our terms, or protect user safety.
During Business Transitions
If TaxiDex undergoes a merger or acquisition, user information may be transferred.
Data Security and Retention
Security Measures
We use industry-standard measures to protect your information. However, no system is 100% secure.
Data Retention
We keep your information only as long as necessary for business purposes or as required by law.
Your Rights
Access and Control
You can update or delete your data by contacting us at privacy@taxidex.com.
Notifications
Manage push notifications via your device settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of our Services constitutes your acceptance of any updates.
Contact Us
For questions or concerns about our Privacy Policy:
Our Commitment to Your Privacy
At TaxiDex, we take data protection seriously. Our platform is built with security and privacy as foundational principles.
Encrypted Data
All sensitive information is encrypted in transit and at rest.
Access Controls
Strict access controls ensure only authorized personnel can view your data.
Regular Audits
We conduct regular security audits to maintain our high standards.