Live human dispatch
Cover overnight shifts, holidays, and unexpected overflow without hiring. Our English-speaking dispatchers are trained on the TaxiDex console and embed into your operation like internal staff.
24/7
Coverage
2 min
Avg call answer
6 wks
Training before first call
14 days
Typical fleet go-live
Coverage models
Use us full-time, only at night, only when your in-house team is at capacity, or for one-off holiday weeks. Pay per shift, not per seat.
From $9/hr
Bursts into action when your in-house dispatchers are at capacity. Seamless handoff.
When hold queues build in your console, calls roll to our floor automatically. Our dispatchers answer in your company name and book straight into your TaxiDex tenant — auto-dispatch rules assign the job exactly as if your own team had taken the call.
From $1,450/mo
Trained dispatchers covering your 10pm–6am shift, 7 days a week. Your team sleeps; rides keep moving.
Your fleet keeps earning while your office is dark — same console, same fare-engine quotes, same dispatch rules, just staffed by us. Anything out of the ordinary escalates straight to your on-call manager.
Custom
A complete 24/7 dispatch team running on TaxiDex, branded as your operation.
We run booking intake, dispatch, incident response, and customer callbacks around the clock on your branded tenant — with a dedicated team lead, QA call reviews, and contractual SLAs on answer and dispatch times.
How dispatchers train
Every TaxiDex dispatcher completes a structured six-week program — two weeks on the console, three on your operation's playbook, and one shadowing live shifts — before they ever speak to one of your customers.
Two weeks on the TaxiDex console. Hotkeys, zones, vehicle classes, edge cases. Tested before they advance.
By the end of week two a trainee can take a phone booking, quote a zone-to-zone fare from your fare engine, pre-assign a VIP pre-booking, and read the live operations map — driver status halos, zone boundaries, SOS alerts — without reaching for the mouse.
Three weeks on your specific scripts, escalation paths, VIP customer lists, and route preferences.
We document how your operation actually runs — the greeting callers hear, who gets called when a flight diverts, which chauffeur handles your hotel partners, which corporate accounts ride on invoice — and drill it until it is reflex.
One week shadowing live shifts before taking calls. Goes on the floor only after sign-off from your dispatch lead.
During shadow week every call is recorded and reviewed against your playbook. Your dispatch lead signs off on each dispatcher individually — nobody inherits a shift by default.
How it works
Outsourced dispatch only works when there is nothing to sync and nothing to hand over. Our dispatchers work inside your own TaxiDex tenant, so every call, booking, and escalation lands exactly where your team already looks.
One system
Each dispatcher logs into your TaxiDex tenant with role-scoped permissions — you decide which screens they see and which actions they can take. Phone bookings land in the same booking form, the same live operations map, and the same dispatch board your in-house team uses, so there is no parallel system to reconcile and no morning import.
Your auto-dispatch rules engine keeps deciding how jobs are offered, escalated, and reassigned. Our team intervenes the way your own controllers would — dragging a job between drivers on the board, or pre-assigning a VIP pre-booking to a named chauffeur.
Escalations
An SOS panic from a driver surfaces on the same incidents console, with live location and booking context attached. During playbook training we encode exactly who gets woken up for what — and every plan includes a direct line to your on-call manager, so judgment calls stay yours.
Every action our dispatchers take is captured in the audit log with a timestamp and a name against it. If a licensing authority ever asks, the compliance export packages the full record.
Accountability
Calls run through the platform’s built-in VoIP layer (Twilio), and recordings attach to the booking record automatically — you can replay any call from any shift. Call-history and booking reports break out answer times, dispatch times, and outcomes per shift, and scheduled reports deliver them to your inbox without anyone asking.
Included in every plan
Whether we cover one overflow hour a week or your entire 24/7 operation, the standards are the same.
FAQ
Typical fleets go live in 14 days. We migrate driver data, historical bookings, and customer accounts from Autocab, iCabbi, Cordic, or any legacy system with zero downtime.
Yes. TaxiDex Enterprise includes flight tracking, hotel concierge web booker, B2B corporate invoicing, and VIP workflows specifically designed for premium chauffeur and corporate transport operations.
Stripe (default global), Worldpay (UK), Trust Payments, Apple Pay, Google Pay, plus regional gateways: STC Pay & mada (Saudi), Paystack & Flutterwave (Nigeria), M-Pesa (Kenya), and any custom merchant on request.
No trip overage. TaxiDex is priced per active driver — about £11 ($14) per driver a month on Starter, £9 ($11) on Professional, and from £7 ($9) on Enterprise. That is at least 20% cheaper than Autocab, iCabbi, Cordic and TaxiCaller, and white-label apps, setup and migration are all included.
Yes. The TaxiDex Web Booker is an embeddable booking widget for desktop and mobile browsers — perfect for hotel concierge desks, airports, and corporate intranets. One HTML snippet to embed.
They log into your own TaxiDex tenant with role-scoped permissions — you decide exactly which screens and actions they can touch. Every booking, assignment, and edit they make is captured in the audit log, and access can be revoked instantly at shift end.
Yes. Calls run through the platform's built-in VoIP layer (powered by Twilio) and recordings attach to the booking record automatically. Overnight plans include monthly performance reports; Full Outsource adds QA call reviews and contractual SLAs on answer and dispatch time.
Handoff is built into the shift. Because both teams work in the same console, there is no export or briefing document — open jobs, driver notes, and live escalations are already on the dispatch board when your team logs in. Overflow coverage spins up and down automatically based on your console load.
Cover this Saturday night without lifting a finger. We'll show up, do the work, send you the recording.
Dispatch, drivers, fares, payments and reporting — live in 14 days, in your brand.
