Overflow
From $9/hr
Bursts into action when your in-house dispatchers are at capacity. Seamless handoff.
- Triggered by your console load
- Pay only for active minutes
- No fixed commitment
Live human dispatch
A trained dispatcher team, on demand
Cover overnight shifts, holidays, and unexpected overflow without hiring. Our English-speaking dispatchers are trained on the TaxiDex console and embed into your operation like internal staff.
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Coverage
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Active dispatchers
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Avg call answer
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Savings vs in-house
Pick the shifts you want covered
Use us full-time, only at night, only when your in-house team is at capacity, or for one-off holiday weeks. Pay per shift, not per seat.
Overnight
From $1,450/mo
Trained dispatchers covering your 10pm–6am shift, 7 days a week. Your team sleeps; rides keep moving.
- Dedicated overnight team
- Branded scripts & greetings
- Direct line to your on-call manager
- Monthly performance reports
Full Outsource
Custom
A complete 24/7 dispatch team running on TaxiDex, branded as your operation.
- End-to-end coverage 24/7
- Dedicated team lead
- QA call recordings & reviews
- SLA on answer & dispatch time
Six weeks of training before a single call
Console mastery
Two weeks on the TaxiDex console. Hotkeys, zones, vehicle classes, edge cases. Tested before they advance.
Your playbook
Three weeks on your specific scripts, escalation paths, VIP customer lists, and route preferences.
Shadow shifts
One week shadowing live shifts before taking calls. Goes on the floor only after sign-off from your dispatch lead.