When can you charge it?
When your booking terms say so, the car arrived at the right place and time, the driver waited the stated time and tried to call, and the customer did not cancel before the deadline in your terms.
How do you prove a no-show?
Keep the arrival time, the location of the car while waiting, call attempts and the time the driver left. A dispatch record with timestamps and GPS settles most disputes.
How much should it be?
Commonly the minimum fare or a fixed amount for local work, and the full price for airport and pre-paid jobs where the car was committed far in advance. Keep it in proportion; a harsh fee loses the customer.
Frequently asked questions
Should account customers pay no-show fees?
Usually yes, through the account, at the rate in the contract.
Is a late cancellation the same as a no-show?
No: a late cancellation is notice given after the deadline; a no-show is no notice at all. Many operators charge less for late cancellations.
