Key facts
What does UK private hire law expect from your software?
Records. Almost every council requires operators to record each booking's pick-up point, destination, pick-up time and passenger, and around seven in ten also want the dispatcher's name. The software should capture these as the booking is taken and export them when the council asks.[1]
In TaxiDex every booking is on record, searchable and exportable, and each opens its own audit trail; see booking records.
How should jobs reach drivers?
However you run: offer to the best-placed driver first, offer to everyone at once, or a queue where the longest-waiting driver at a station or airport rank gets the next job. TaxiDex lets you choose, and sets how far to search, how long a driver has to accept and what happens if nobody does.
See automatic dispatch and zones.
What else does a minicab office need?
Zone-to-zone and tariff pricing, account customers with itemised monthly invoices, a booking widget for your website, driver settlements, and licence expiry dates for every driver and vehicle.
See fares and tariffs, corporate accounts, the web booker and permits.
Frequently asked questions
What is the best minicab software?
The one that fits how you dispatch and what your council requires: compare on booking records and exports, dispatch rules, account invoicing, driver app, price model and how you leave if you need to.
Is minicab software different from taxi software?
Mostly in emphasis: private hire work is all pre-booked through the operator, so booking records, accounts and pre-booking matter more than street hails and meters.
Sources
Fees and rules change. Each source is the official page we read, with the date we read it; check it before you apply or pay.
- [1] Department for Transport: Taxi and private hire vehicle statistics, England: 2026, licensing policy tables (read 2 Nov 2026)
- [2] GOV.UK: Operator licences for private hire vehicles (read 2 Nov 2026)