Key facts
How does Medicaid transportation work in Wisconsin?
Through one statewide NEMT manager that books rides and must use the least expensive type of ride suited to the member; members who cannot use a bus or their own car get a ride based on their medical and transportation needs, which may mean a specialised medical vehicle.[1]
What does the vendor do for providers?
The Department says one statewide vendor gives members and transportation providers one contact and process for verifying eligibility, scheduling, credentialing, billing and resolving complaints, and lets it hold one company to standards on driver and attendant screening and training and vehicle operation and maintenance.[2]
What is changing in 2026?
On 21 May 2026 the Department announced its intent to select Verida, Inc. as the new vendor after a competitive procurement. MTM's contract continues meanwhile, and the Department says providers and facilities need not do anything yet; no transition date has been set.[2]
How do I start a NEMT business in Wisconsin?
Form and insure the business, prepare vehicles and drivers to the vendor's standards, and apply to the current vendor's provider network; watch the Department's vendor page for the transition to Verida.[2]
Frequently asked questions
Who runs NEMT in Wisconsin?
A statewide vendor: currently MTM, Inc., with Verida, Inc. announced as the intended next vendor in May 2026.
Do Wisconsin NEMT providers bill the state directly?
The Department describes billing as one of the things handled through the statewide vendor's single process.
Sources
Fees and rules change. Each source is the official page we read, with the date we read it; check it before you apply or pay.
- [1] Wisconsin Department of Health Services: Medicaid non-emergency medical transportation (read 3 Nov 2026)
- [2] Wisconsin Department of Health Services: NEMT vendor information (2026 announcement) (read 3 Nov 2026)