TaxiDex passenger app
Delete your TaxiDex account
You can ask us to delete your TaxiDex: Book a Taxi account and your personal details at any time. Here is how, and what happens next.
How to ask
- In the app: open the menu, then Settings, and tap Delete my account. The app opens an email to our support team for you.
- By email: write to support@taxidex.comfrom the email address you use in the app, with the subject “Delete my TaxiDex account”. Tell us your taxi company's name if you know it.
We reply to confirm, and we may ask one question to make sure the request comes from the account owner.
What we delete
Within 30 days: your account, your name, email address and phone number, your saved places, your notification settings and your chat messages with drivers. You are signed out on every phone.
What is kept, and for how long
Records of rides you completed, such as the date, route, fare and how it was paid, are kept by the taxi company that ran the ride for as long as the law requires them to keep such records (for example for tax), and are not used to contact you. Nothing else is kept.
Questions
Email privacy@taxidex.com. The full details are in our Privacy Policy.