Taxi Booking Software · New York City
Taxi Booking Softwarefor New York City
Taxi booking software for New York City: white-label passenger app, web booker, and instant confirmations.
Passengers now expect to book a cab the way they book everything else — from their phone, in seconds, with a live map of the car coming. Without your own booking channel, that demand quietly leaks to the ride-hailing apps.
Taxi Booking Software in New York City runs on TaxiDex — cloud taxi dispatch software trusted by taxi, limo and private-hire fleets across dozens of cities worldwide.
14 days
Typical go-live
£2
Per driver / mo, all-in
99.9%
Platform uptime target
24/7
Support
The state of taxi booking software in New York City
Why taxi booking software looks nothing like it did five years ago
The booking channel is where a fleet wins or loses the next generation of riders. People now book a cab the way they book everything else — phone in hand, live map, saved card, in under a minute — and if you can't offer that, the trip quietly defaults to whichever app can. Independent research finds the large majority of urban riders now prefer app-based booking, and features like live tracking and upfront fares are considered essential by most. A branded booking app and embeddable web booker keep that demand on your own brand instead of renting it back from an aggregator, and saved profiles with card-on-file turn a one-off fare into a repeat customer.
Urban riders who prefer app-based booking
Booking platforms that show fare estimates + ratings
Riders who rate real-time tracking essential
Industry data, 2024–2026 — US/UK government transport statistics, regulator filings and market research.
The hard parts
What actually makes taxi booking software hard — and how TaxiDex handles it
Phone-only booking steadily loses younger riders to app-based competitors.
A white-label iOS/Android app and embeddable web booker let riders book you directly, now or scheduled.
Riders keep calling to ask 'where's my car?'
Live driver tracking and arrival alerts cut those calls to almost nothing.
One-off riders rarely come back.
Saved addresses, card-on-file and loyalty make the second booking a single tap.
Booking through an aggregator app means renting your own customers back at a commission.
A branded app and web booker keep the booking relationship — and the customer data — yours.
Without rider data you can't market, remind or win back anyone.
Every booking builds a rider profile with history and contactability for retention campaigns.
Built for New York City
Taxi Booking Software that fits how New York City operates
Running a fleet in New York City has its own rules. TaxiDex is cloud taxi booking software tuned for the local market — not a generic tool bolted on.
Local market
What to know about taxi booking software in New York City
The market realities that shape how a New York City fleet should set up dispatch, pricing and compliance.
The TLC caps for-hire vehicle licenses and requires TLC plates plus a separate FHV driver license, one of the strictest medallion/FHV regimes in the US.
JFK operates a Central Taxi Hold Lot where yellow cabs stage before being dispatched to the terminals, and there is a flat metered fare between JFK and Manhattan.
NYC mandates credit-card acceptance in the back seat of every yellow and green cab, so contactless card payment is the norm rather than the exception.
Port Authority for-hire airport access fees at JFK, LaGuardia and Newark are rising on a set schedule toward a $10 mandatory round-trip surcharge per airport trip by 2028, so transfer fares have to build the fee in automatically rather than absorb it.
Regulator / licensing: NYC Taxi & Limousine Commission (TLC). TaxiDex tracks the driver and vehicle documents it requires and alerts you before any expire.
What you get
Everything a New York City taxi booking software needs
USD billing + local payments
Charge in USD with the rails New York City riders expect — Stripe, Apple Pay, Google Pay, credit card, and more.
Airport-ready dispatch
Flight-tracked pickups for John F. Kennedy International Airport (JFK) and LaGuardia Airport (LGA) and Newark Liberty International Airport (EWR), with terminal-aware fares and meet-and-greet.
Licensing-aware
Built around New York City's regime — NYC Taxi & Limousine Commission (TLC) — with driver/vehicle document tracking and expiry alerts.
Cloud, live in 14 days
No on-prem server. Taxi Booking Software for New York City deploys in the cloud with white-label passenger and driver apps in your brand.
Taxi Booking Software
Core taxi booking software capabilities
FAQ
Taxi Booking Software in New York City — questions
Does TaxiDex taxi booking software work for fleets in New York City?
Yes. TaxiDex is cloud taxi booking software used by New York City fleets. It handles USD pricing, Stripe, Apple Pay, Google Pay payments, and flight-tracked transfers to John F. Kennedy International Airport (JFK). Most operators go live within 14 days.
Which airports does it support in New York City?
TaxiDex tracks flights and manages terminal pickups for John F. Kennedy International Airport (JFK), LaGuardia Airport (LGA), Newark Liberty International Airport (EWR), including delay handling, meet-and-greet and fixed zone fares.
What payment methods can New York City riders use?
TaxiDex supports Stripe, Apple Pay, Google Pay, credit card, cash, with card-on-file, in-app payment and cash reconciliation — all settled in USD.
Is it compliant with New York City licensing?
TaxiDex is built to fit NYC Taxi & Limousine Commission (TLC): it tracks driver and vehicle licences and their expiry, records operator/dispatcher actions, and keeps an audit trail for regulators.
How do I switch my New York City fleet to TaxiDex without downtime?
We migrate your drivers, vehicles, customer accounts and live bookings from your current system (Autocab, iCabbi, Cordic or spreadsheets), run both in parallel during a 14-day proof-of-concept, then cut over. Pricing is a simple per-driver rate (from £7/driver a month) — at least 20% cheaper than Autocab, iCabbi and Cordic, with a low one-time setup.
Switching
Moving off Autocab, iCabbi, Cordic — or a pile of spreadsheets
Most New York Cityoperators aren't starting from zero — they're locked into a legacy dispatch system with steep per-driver fees, heavy setup charges, an on-prem server to babysit, and a contract that makes leaving feel risky. TaxiDex is built for the switch: it's cloud (no server), priced per driver but at least 20% cheaper than Autocab, iCabbi and Cordic — with no trip overage and no lock-in — and we run your old system and TaxiDex side by side during a 14-day proof-of-concept — so you cut over only once it's proven on your real jobs.
Taxi Booking Software elsewhere
Run taxi booking software in New York City on TaxiDex
Book a 30-minute demo — we'll map a migration plan for your New York City fleet and get you live in 14 days.