Fleet operatorshelping fleet operators

#playbooks

Real operator playbooks, shared by the people who wrote them. The proven tactics for turning a call-center fleet into an app-first one, cutting empty miles, and keeping good drivers on the road.

• IVR-to-app conversion sequences that actually move riders
• Dead-mileage cutting with zones, surge and dispatch rules
• Driver retention scripts and onboarding checklists

#dispatchers

Built for the people on the dispatch floor. Trade the muscle-memory tricks that keep the board moving when the city goes sideways — keyboard shortcuts, peak-hour staffing, and clean escalation.

• Dispatch-console and dispatch-board keyboard shortcuts
• Peak-hour and event-day tactics from busy rooms
• Escalation and SOS / incident handling that stays calm

#payments

Everything money. Operators compare gateway behaviour in the real world — settlement times, dispute outcomes, and how to price for tourists paying in a different currency.

• Gateway tips across Stripe, Square, Worldpay and regional rails
• Chargeback and refund handling that holds up
• Settlement times by gateway and FX strategy for tourist traffic

#regions-uae

A UAE-specific room for fleets working the Gulf. DXB and AUH flight-pickup tactics, hotel-concierge integrations, and the AED billing patterns that keep corporate accounts happy.

• DXB / AUH flight-tracking and meet-and-greet workflows
• Hotel concierge web-booker integrations
• AED billing and corporate-account invoicing

#regions-uk

The UK channel. TfL and PHV regulatory updates as they land, ULEZ-friendly fleet workflows, and candid debriefs from operators who have migrated off Cordic and iCabbi.

• TfL / PHV regulatory updates as they happen
• ULEZ-compliant fleet and routing workflows
• Cordic / iCabbi migration debriefs from people who did it

#feature-requests

A direct line to the TaxiDex product team. Post what you need, upvote what others need, and watch the most-wanted ideas get scheduled into the roadmap — because the product is built with operators, not at them.

• Post requests straight to the product team
• Most-upvoted requests get scheduled into the roadmap
• Early looks at features before they ship

A private, invite-only Slack

Not a public forum or a Facebook group — a curated, invite-only workspace where every member runs a real fleet. That keeps the signal high and the spam out, so the advice you get is from people who have actually shipped it.

Matched to your size class

Whether you run five cars or five thousand, you'll find peers facing the same problems at the same scale. Threads are organised so a neighbourhood taxi service and a 5,000-vehicle airport operator each get advice that fits.

The product team is in the room

TaxiDex engineers, dispatchers and customer-success managers read along, answer questions, and turn the most-upvoted requests in #feature-requests into roadmap items. Community access doubles as the fastest path to your product team.

Fleet owners & GMs

Owners and general managers comparing pricing strategy, commission plans, P&L benchmarks and what it really takes to grow a fleet across new verticals — taxi, limo, airport, corporate shuttle, school transport and deliveries.

Dispatchers & ops leads

The people running the live operations map and dispatch board every day. They trade the tactical know-how — auto-dispatch rules, driver pre-assignment, surge timing and incident response — that no manual teaches.

Finance & growth roles

Finance and growth folks comparing payment gateways, settlement times, Stripe Connect payouts, corporate billing and the marketing plays — broadcasts, win-back campaigns, referrals and loyalty — that move bookings.