Treating an airport pickup like a city street-hail is the fastest way to bleed money on your most premium category. The customer paid more, expects more, and the operational reality — flights that move, terminals that confuse, parking that costs — is nothing like a downtown ASAP job. Run them on the same playbook and you get angry passengers and idle cars.
Flight tracking is the whole game
A booking made for 14:00 against a flight that lands at 15:20 should dispatch against the actual landing time, not the clock. Tie every airport job to its flight number and let live status drive the assignment.
- Pull live flight status so an early or delayed arrival shifts the dispatch window automatically.
- Add a buffer for immigration, baggage, and the walk to the meeting point — it varies hugely by terminal.
- Alert the driver and passenger when the flight lands, not when the booking was originally timed.
A delayed flight should never strand a passenger or burn a driver's hour in a holding lot. If your dispatch can't read the flight board, it's guessing — and guessing is expensive at the airport.
Meet-and-greet is a workflow, not a note
"Driver will meet you in arrivals" only works if the system knows the meeting point, the name-board text, and how the passenger reaches the driver. Bake the terminal, the meet point, and a two-way contact channel into the job itself so nothing lives in a dispatcher's head.
Price airport work as its own product
Airport runs carry costs city jobs don't — waiting time, parking, holding-lot dwell, longer dead-head back. Fixed-fare zones, an airport surcharge, and explicit waiting-time rules turn an operationally heavy category into your most profitable one. Charge for the wait, not just the distance.
