Accessibility matching
Wheelchair ramp / lift / stretcher / oxygen flags on passenger profile and vehicle.
For NEMT Providers
NEMT software that handles wheelchairs, brokers, and Medicaid
Non-Emergency Medical Transport is a different business from regular taxi. Recurring dialysis appointments, wheelchair-accessible vehicles, broker integrations, Medicaid billing exports. TaxiDex Enterprise was built with NEMT providers, for NEMT providers.
What general taxi software gets wrong for medical transport
Vehicle/passenger mismatch
Passenger needs a wheelchair lift. Generic dispatch sends the nearest sedan. Driver has to refuse, dispatcher has to re-assign, passenger waits.
Vehicle capability matching
Each passenger profile records accessibility needs (wheelchair, oxygen, stretcher). Dispatch only assigns capable vehicles. Driver app shows what to prepare.
Medicaid billing is manual
End of week, your office staff exports trip CSVs, hand-builds claim forms for each broker (LogistiCare, MTM, Verida), files PDFs. Slow, error-prone, denied claims.
Broker-format exports
TaxiDex generates broker-specific claim files (LogistiCare CSV, MTM API push, Verida EDI). One-click weekly export, automated reconciliation.
Recurring appointments
Dialysis patient needs the same Tuesday/Thursday/Saturday 7am trip for the next 18 months. Most taxi software has no concept of a series.
Recurring trip series
One booking generates the full series. Auto-cancels on holidays, sends day-before reminders to patient and family, locks in driver preference.
HIPAA data handling
You're moving health-related data — appointment locations include hospitals, dialysis centers, mental health clinics. Most generic dispatch systems don't ship HIPAA-aligned controls.
HIPAA-aligned platform
Dedicated infrastructure, BAA available on Enterprise plan, audit logs, minimum-necessary access controls. PHI tokenized in driver app (only what's needed to complete the trip).
Built for the medical transport workflow
Broker integrations
LogistiCare, MTM, Verida, Modivcare claim format exports + reconciliation.
HIPAA-aligned
BAA available, audit logs, PHI tokenization, dedicated infrastructure option.
Recurring trips
Schedule daily/weekly/monthly trip series for ongoing treatments.
Caregiver app
Family members get live trip tracking and pickup/drop-off confirmations.
On-time SLA tracking
Per-trip SLA dashboards required by Medicaid brokers (pickup/drop-off window).