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How to reduce dead mileage in your taxi fleet by 23% in 90 days

A playbook from 80+ fleet migrations: the dispatch settings, AI rules and driver comms that recovered 5% of monthly revenue for UK, USA and UAE operators.

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First, measure the right thing

Most operators track utilisation as a vague percentage and stop there. To actually move the number you need to separate the two kinds of empty distance, because they have completely differen

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Fix the dispatch assignment first

The single biggest lever is how the next job gets assigned. A nearest-car-wins rule sounds efficient but it ignores the job a driver is already finishing and where it ends. Switching to forw

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Reshape your zones and idle behaviour

Drivers gravitate to where they feel work appears — usually a rank or a town centre. If your zone map rewards that drift, you get convoys of empty cars heading the same direction. Redraw zon

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Bring the drivers with you

Every configuration win evaporates if drivers reject jobs they think are unprofitable and chase their own hunches. Show them the wallet impact directly: when a driver can see that accepting

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The 90-day cadence

Weeks 1–2: baseline both mileage types, no changes. · Weeks 3–6: switch to forward-looking assignment + chaining, watch approach mileage drop. · Weeks 7–10: redraw zones, add idle positionin

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